I just got home it's 3AM and I'm expected to show up for
work again in about 5 hours. I still
haven't had dinner unless you count a power bar and whatever stale fare came
out the vending machine at the job site.
In short, I'm mad as hell...
Why?
Over a common but perpetually unanswered complaint.
Why sell a computer with an operating system you can't
fix? Of course I refer to the now common
practice of OEM's shipping PC's without a viable copy of the operating system
to restore the PC to a functional condition.
Yes, yes I know, most of them have "Recovery
Partitions," too bad if the hard drive it lives on dies. Oh,
they might include a "Recovery CD" to take your computer back
to that fresh "as-delivered" condition. So long as you don't mind the outdated
bloatware and the loss of any hope of recovering the data you may have stored
on your PC it's kind of an option. See,
the recovery disks don't recover anything, they operate on a "scorched
earth" policy meaning they wipe your hard drive. Bye bye data!
It's a known annoyance but when you have to deal with these
issues in a business setting it gets worse.
All the above apply and what should have been a "quick fix"
turns into a major project.
The truth of the matter is that most "Serious"
problems with the Windows operating system can be resolved by simply popping in
a compatible copy of Windows and clicking a few buttons.
For example, have you ever seen the dreaded "inaccessible Boot Device" error? It will stop you cold. Unless
you changed your hard drive type in your computer's BIOS that one usually means
your PC doesn't know where to find Windows on your Hard disk. A condition fixed in about 10 minutes with a
full copy of Windows. Without one a fix
that means starting over again.
I'm not sure if it's just laziness or OEM's being cheap but
buying a PC today virtually ensures disappointment at some point in your
ownership because of this kind of short term thinking.
Now add to it Microsoft's continuing demand that any repair
to the operating system require a full copy of the Windows operating system on
an installation disk. Since most copies
of Windows in the world have come on OEM PC's with "Recovery Partitions"
instead of full copies of Windows media your options are limited.
In spite of that, at some point in your ownership you will
still be prompted for the "installation disk." You'll either give up and resign yourself to
the aforementioned scorched earth policy or go out and buy another copy of Windows. A fully functional, installable and complete
version that you should have received in the first place.
If you're in a large corporate environment perhaps Windows
comes as an image from the IT department making such concerns irrelevant. Considering most business in the U.S. tends
toward the "small" side that's not an option for you unless you want
to invest 6 figures in a corporate IT system to service 10 people. You're better off just buying another PC in
that case.
The fix?
You can buy a full copy of Windows and keep it around for
emergency fixes but that can be an expensive proposition for something that is
just going to sit on a shelf most of the time.
Another option?
Imaging.
I'm not talking about those "recovery disks" we already know they're nothing but the tools
of desperation.
Instead I'm talking about becoming familiar with drive
imaging software like Acronis
True Image, Ghost
or the open source CloneZilla.
These programs take a snapshot of your entire PC's hard disk
and store it as a file somewhere safer than a "recovery partition"
which is usually in the form of an external disk drive. The Western Digital Passport drives serve the purpose well. With newer PC's coming with USB ports capable
of 5 Gigabits per second (USB 3.0) transfer rates the process moves along even
faster.
Another benefit is
that you don't need any Windows media to get back up and running when things go
wrong. Hook up an external backup
device, boot the imaging software and restore your saved image from your
external or network device. When the
restore is complete you just reboot and continue working.
Some imaging software will even allow you to
"mount" the image. Which means
you can access the individual files saved in the image so you can recover
accidentally deleted items. All this
assumes that you regularly make or update your images. An acceptable assumption unless you're
embracing the "scorched earth" policy of obsolete software and hours
of updating.
It's a policy you should be insisting on if you're forced to
deal with the conflicting motivations of OEM's and Microsoft. It scales well too with Enterprise versions of
imaging software like Acronis True image able to back up an entire office of
PC's automatically. Some will even allow
images that can be updated daily further reducing down time.
In short, in a few minutes you can be back up and running
instead of a few days.
With all the hype over purported advancements in technology
there's still plenty of opportunity for it to let you down. We still don't live in the world of
"Computer, fix thyself." Until
we are you're going to have to take some responsibility for your own computer
continuity policy and imaging is the best way to do it.
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